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71 Games FAQ — All your questions answered here

From registration to withdrawals, bonuses to security — find answers to all your questions in one place.

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Account & Registration

8 Questions

Registration takes just 3 minutes. On the registration page Go ahead and enter your full name, date of birth, mobile number, and email. Then create a strong password and accept the terms and conditions. You'll receive an OTP on your mobile — use it to activate your account. That's all there is to it.

To register on 71 Games, you must be at least 18 years Yes, it is required. Your date of birth is verified at registration, and your age is confirmed via ID during the KYC process. Accounts belonging to users under 18 will be terminated.

No. Each individual is only allowed one account can be opened. If multiple accounts are detected, all accounts may be suspended and balances forfeited. Multiple members of the same household may each open their own account, but if you share a payment method, please notify our support team in advance.

Email address and mobile number can be updated, but identity verification is required. Some details can be changed directly from Account Settings. To update your name or date of birth, In the Help Center Contact us and submit the required documents.

Yes. To temporarily or permanently close your account, In the Help Center submit a request. Make sure to withdraw your balance before permanently closing your account. Responsible Gaming You can find full details on self-exclusion on the page.

KYC (Know Your Customer) is the identity verification process. It is mandatory before making a withdrawal. Upload photos of the front and back of your National ID or passport, along with a selfie. Verification is typically completed within 24 hours.

Usernames generally cannot be changed once set. However, in special circumstances, In the Help Center a request can be submitted — the management team will review and make a decision.

Start by using the "Forgot Password?" link to reset your password. If that doesn't work, reset it via OTP Login proceed. If you encounter any issues, In the Help Center Share your mobile number and account details to get assistance.

Deposits & Payments

7 Questions

Log in to your account and go to the "Deposit" section. Select your payment method — bKash Select a method, enter the amount, and provide your bikansh number. Approve the payment in the bKash app — your balance is usually updated within 30 seconds.

Minimum Deposit ৳100. Maximum limits vary by payment method. bKash and Nagad allow up to ৳50,000 per transaction. For daily limits, Financial Transactions page for full details.

Deposits via bKash, Nagad, and Rocket typically take Instant — between 30 seconds and 2 minutes. Bank transfers or card withdrawals may take 15–30 minutes. If funds haven't arrived after 30 minutes, In the Help Center Please provide your transaction reference number.

Yes. Nagad A supported payment method. The process works just like bKash — go to the deposit section, select Nagad, enter the amount and your Nagad number, then confirm the payment in the app.

71 Games does not charge any deposit fees. However, your payment provider (bKash, Nagad, or your bank) may apply their own charges — contact them directly for details.

Check your payment app to see if the amount was deducted. If it was deducted but hasn't appeared in your balance, In the Help Center Provide the transaction date, amount, and reference number when contacting support. Most issues are resolved within 24 hours.

Yes, Visa and Mastercard are supported. Card deposits may take slightly longer to process. All card details are transmitted over a fully SSL-encrypted connection, so your information is completely secure.

Withdrawals & Cashouts

6 Questions

Log in and go to the "Withdrawal" section. Select your payment method (bKash, Nagad, Rocket, or bank transfer), enter your account number and amount, then confirm with an OTP. For your first withdrawal, KYC Verification mandatory.

bKash and Nagad typically 15 minutes to 2 hours. Bank transfers may take 1–3 business days. If KYC verification is not completed, your first withdrawal may take up to 24 hours to process.

Minimum Withdrawal Amount ৳500. Maximum limits vary by payment method. For more details, Financial Transactions View the page.

The reason for rejection is usually communicated by email. Common reasons include incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. If you're unsure what went wrong, In the Help Center contact us.

Bonus balances cannot be withdrawn directly. To withdraw winnings from a bonus, you must meet the wagering requirements. The specific terms for each bonus are Promotions is listed on the page.

71 Games does not charge any withdrawal fees. However, your payment provider may apply a small fee. Bank transfers may also carry a minor processing charge.

Bonuses & Promotions

7 Questions

After registration, your first deposit automatically 100% Welcome Bonus up to ৳5,000. So a ৳1,000 deposit gives you ৳2,000 to play with. No separate code required.

Wagering refers to the betting requirement you must meet after receiving a bonus. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳30,000 in bets before you can withdraw. Each bonus has its own terms Promotions as stated on the page.

Share your referral code or link. When a friend registers and makes their first deposit, you'll receive a bonus. Full referral terms and conditions Promotions on the page.

Yes, most bonuses have an expiry date. Welcome bonus wagering requirements must typically be met within 30 days. Once expired, the bonus balance is automatically forfeited.

Loyalty points are earned on every bet placed. Once you accumulate enough points, they can be converted into bonus cash, free spins, or exclusive rewards. Your point balance is visible on the account dashboard.

Log in daily to see your Daily Bonus offers on the dashboard. Some bonuses are credited automatically, while others need to be claimed manually. Promotions page for all active offers.

Yes. You can opt out of promotional offers from Account Settings. If you prefer to play without bonuses, enabling this option lets you withdraw at any time without any wagering requirements.

Games & Sports

6 Questions

71 Games offers Live Casino (blackjack, roulette, baccarat), slots, Sports Betting, Lottery, Virtual Sports, and much more. For details, visit Platform View the page.

Yes, the platform is fully mobile-friendly. You can play directly from your browser on both Android and iOS. A stable internet connection is all you need for a smooth gaming experience.

Yes, Live Casino Available 24/7 Live Casino is available around the clock. Play with live dealers in real time. Upcoming tournament and event schedules are announced in advance — Promotions is shown on the page.

Bet on 20+ sports including football, cricket, tennis, basketball, and badminton. Special offers are available for major tournaments like IPL, BPL, and the FIFA World Cup. Learn more Sports Betting page.

Demo mode is available on selected slots and table games. Log in, go to the game page, and choose the "Play Demo" option. Demo mode is not available for Live Casino or Sports Betting.

Yes. 71 Games uses certified RNG (Random Number Generator) technology. All games are audited by independent third-party testing agencies, ensuring that results cannot be manipulated in any way.

Security & Privacy

6 Questions

Yes. All information is 256-bit SSL Encryption Your data is secure. We never sell your personal information to third parties. For full details, please review our Privacy Policy for details.

Go to the "Security" section in Account Settings and select "Change Password." You'll need to enter your current password and your new one. If you've forgotten your password, Login Page to reset.

Go to Account Settings and enable "Security" → "Two-Step Verification". When logging in, you'll need to enter both your password and the OTP sent to your mobile. This is the most effective way to protect your account.

Change your password immediately and In the Help Center Let us know. We will temporarily suspend access to your account and investigate. You will also have the option to log out of all active sessions.

Yes, 71 Games is an internationally licensed and regulated gaming operator. For full details about our licensing, About Us View the page.

71 Games will never ask for your password or OTP over the phone or by email. If you receive a suspicious message, do not click any links and immediately In the Help Center let us know.
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Our support team is available 24/7 to assist you in Bengali.

Help Center
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Email Support <2 hours
Average Response Time 5 minutes

Why choose 71 Games?

Why millions of gamers in Bangladesh choose us

Instant Payment

Instant deposits via bKash, Nagad, and Rocket. Withdrawals typically processed within 2 hours. No hidden fees.

Fully in Bengali

From the interface to support — everything in Bengali. Built for Bangladeshi gamers, run by Bangladeshis.

Licensed & Secure

International license, 256-bit SSL encryption, and certified fair gaming. Your money and personal data are fully protected.

Exciting Bonuses

100% welcome bonus, daily reload, loyalty points, and referral rewards. Simple terms, realistic offers.

24/7 Bengali Support

Get help in Bengali for any issue via Live Chat or email. Average response time is 5 minutes.

Mobile-Friendly

Play on any smartphone, no app installation needed — the full experience runs right in your browser.

71 Games FAQ — Detailed Information

Important information for new and existing members

71 Games is one of Bangladesh's most popular online gaming platforms. We receive thousands of questions every day — from how to register and deposit via bKash, to how bonuses work. This FAQ page is designed to help you find quick, clear answers to any question you may have.

Most Common Questions from New Members

The most common question from new users is about the registration process. Signing up on 71 Games takes just 3 minutes. Simply enter your mobile number, email address, and a password to get started. Your account is created once OTP verification is complete. You'll receive a 100% welcome bonus on your first deposit.

Payment-Related Questions

BKash and Nagad are the most popular payment methods in Bangladesh, and both are fully supported on 71 Games with instant balance top-ups. The minimum deposit is just ৳100, so you can get started even on a small budget. Withdrawals typically arrive within 2 hours.

Everything You Need to Know About Bonuses & Promotions

Bonuses can be confusing, but the concept is straightforward — a bonus is an opportunity, and it comes with wagering requirements. Simply put, bonus funds must be used for gameplay and cannot be withdrawn directly. However, once the requirements are met, any winnings can be fully withdrawn.

Tip: Always read the terms and conditions before claiming any bonus. Choosing a bonus with straightforward requirements is the smarter move.

Please note: If you don't find your answer on this FAQ page, In the Help Center Ask us anything via live chat in Bengali — we'll respond within 5 minutes.

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